Last Updated: February 2026

At Furnigami, we stand behind the quality and craftsmanship of every piece we build. We understand that sometimes a product may not be the right fit, and we want the process of sending it back to be as straightforward as possible. Below you'll find everything you need to know about returning, exchanging, or seeking a refund for your Furnigami purchase.

 

Furnigami Return & Refund Policy

 

1. Return Window

You have 15 calendar days from the date your order arrives to initiate a return request. This window begins on the day your package is delivered, as confirmed by tracking information. Requests submitted after this 15-day period will not be eligible for a return or refund.

2. Eligibility Requirements

To qualify for a return, every item must meet all of the following conditions:

• The product must be in its original, unassembled or factory-assembled condition — free from wear, stains, soil, or structural modification.
• All original tags, labels, and hardware must remain attached and intact.
• The item must be repacked in its original Furnigami packaging, including any interior padding, instruction cards, and accessory bags.
• You must provide a valid receipt, order confirmation email, or other verifiable proof of purchase from our online store.

Products that show signs of use, field testing, alteration, or that arrive without original packaging may be declined at our discretion. We reserve the right to issue a partial refund if a returned item does not fully meet these criteria.

3. How to Start a Return

All returns must be pre-approved before shipping. Here's how:

1. Send a return request to support@furnigami.com with your order number, the item(s) you wish to return, and a brief reason for the return.
2. Our team will review your request and respond within 2 business days with either an approval and a Return Authorization (RA) number, or a follow-up if additional details are needed.
3. Once approved, you will receive detailed packing and shipping instructions along with the return destination address.

Any package sent back to us without a valid Return Authorization number will not be accepted and may be returned to sender at the customer's expense. We are unable to process unsolicited returns.

4. Shipping Your Return

The customer is responsible for selecting a carrier, arranging pickup or drop-off, and covering all return shipping costs. Furnigami does not provide pre-paid shipping labels or reimburse return postage.

To help ensure your return arrives safely, we recommend the following:

• Use the original Furnigami packaging whenever possible. If the original box is unavailable, select a sturdy container and cushion the product with packing material to prevent movement during transit.
• Remove or cover any old shipping labels or tracking barcodes on the exterior of the box to avoid routing errors.
• Place your Return Authorization number and order number on a slip of paper inside the package. Do not write directly on the product or its packaging, as this may affect your eligibility for a full refund.
• Choose a shipping service that includes package tracking and consider purchasing transit insurance for high-value items. Furnigami is not responsible for items lost or damaged during return transit.
• Keep your shipping receipt and tracking number until your refund has been confirmed.

Return Address: Furnigami, 2819 Blystone Ln., Dallas, TX 75220

5. Damages, Defects & Incorrect Orders

We take great care in packing every order, but transit mishaps and the occasional production defect can occur. Please unbox and inspect your Furnigami product as soon as it arrives. If you discover any of the following, reach out to us at nick@furnigami.com right away:

• The product arrived with visible damage such as dents, cracks, broken joints, or torn fabric.
• A component is missing or the hardware kit is incomplete.
• You received an item that differs from what you ordered.

Please include your order number and attach photographs that clearly show the issue. This allows us to assess the situation quickly and determine the best resolution — whether that's a replacement, repair guidance, or a full refund. Damage or defect claims should be submitted within 48 hours of delivery to expedite processing.

6. Non-Returnable Items

The following categories are final sale and cannot be returned or refunded:

• Items purchased at a discounted or promotional sale price.
• Gift cards and store credit vouchers.
• Products that have been assembled, used outdoors, or show any evidence of wear beyond initial unboxing inspection.

If you're unsure whether your item qualifies, please contact us before shipping anything back and we'll be happy to clarify.

7. Exchanges

Furnigami does not process direct exchanges at this time. If you'd like a different product, size, or color, the quickest path is to submit a return for the item you currently have and place a new order through our online store once the return has been approved. This ensures the item you want is reserved and shipped to you without delay.

8. Refund Process

Inspection & Approval: Once your return arrives at our facility, our team will inspect it against the eligibility requirements outlined above. You'll receive an email confirming whether your refund has been approved or if there are any issues that need to be addressed.

Refund Timeline: Approved refunds are issued to your original payment method within 10 business days of approval. Depending on your bank or credit card provider, it may take an additional billing cycle for the credit to appear on your statement. Furnigami does not issue refunds via store credit, check, or alternative payment methods.

What Is Refunded:

• The full purchase price of the returned item(s) is refunded upon approval.
• Original shipping charges from your initial order are non-refundable.
• Return shipping costs paid by the customer are non-refundable.

Delayed Refund? If more than 15 business days have elapsed since you received your refund approval email and the credit has not posted to your account, we recommend first checking with your bank or card issuer. Processing times vary by institution. If the issue persists, reach out to us at support@furnigami.com and we'll investigate on our end.

9. Where This Policy Applies

This return and refund policy applies exclusively to orders placed through the official Furnigami online store. We do not sell through third-party retailers or marketplaces, so all orders and returns are handled directly by our team.

10. Questions?

We're here to help. For any questions about returns, refunds, or order issues, contact us anytime at support@furnigami.com. We aim to respond within 1–2 business days.