Shipping policy

Last Updated: February 2026

At Furnigami, we stand behind the quality and craftsmanship of every piece we build. We understand that sometimes a product may not be the right fit, and we want the process of sending it back to be as straightforward as possible. Below you'll find everything you need to know about shipping, returning, exchanging, or seeking a refund for your Furnigami purchase.

 

SHIPPING POLICY

1. Where We Ship

We currently fulfill orders within the United States only. At this time, we are unable to ship to P.O. boxes or APO/FPO addresses.

2. Order Processing

Orders are processed within 2–3 business days of placement. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

3. Shipping Methods & Timing

Furnigami products ship via ground freight or parcel carriers, depending on the size and destination of your order. Estimated delivery after shipment:

• Standard Shipping: 5–10 business days

Please keep in mind that delivery timelines are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods.

4. Shipping Costs

Shipping fees are calculated at checkout based on package size, weight, and destination. All shipping charges are non-refundable, including on returned items.

5. Signature & Delivery

Certain orders may require a signature upon delivery. Customers are responsible for providing accurate shipping information and ensuring there is secure access for delivery at the specified address.

6. Address Accuracy

Please double-check your shipping address before completing your order. Furnigami is not responsible for delays, misdeliveries, or losses resulting from incorrect or incomplete address information. Once shipping has begun, address changes may no longer be possible.

7. Damaged Shipments

If your order arrives with visible damage:

• Note the damage with the delivery carrier at the time of receipt, if possible.
• Contact us at support@furnigami.com within 7 days of delivery with photos of the damage and packaging.

We'll assess and resolve the issue as quickly as we can, including sending replacement parts or a full product replacement if needed.

8. Lost or Delayed Packages

If tracking shows your package as delivered but you're unable to locate it, please first check with the carrier and any nearby delivery locations. If the issue persists, contact us and we'll help investigate the situation with the carrier on your behalf.